Delays in receiving customer service emails and errors with live chat and customer service phone calls

Incident Report for Red Whale

Postmortem

A Cloudflare issues affected multiple suppliers for Red Whale:

https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q

Posted Dec 05, 2025 - 12:31 GMT

Resolved

Third party platforms Red Whale uses to communicate with customers experienced a short outage.
Posted Dec 05, 2025 - 09:00 GMT