All Systems Operational

About This Site

Welcome to the Red Whale status page. Here you'll find information about any known issues with our own systems, and with third party systems we use to deliver our services to you.

Uptime over the past 90 days. View historical uptime.
Learning Platform Operational
90 days ago
100.0 % uptime
Today
On Demand Video Operational
90 days ago
100.0 % uptime
Today
Live Video Operational
90 days ago
100.0 % uptime
Today
Interactive Learning for Live Events Operational
90 days ago
100.0 % uptime
Today
Studio Operational
90 days ago
100.0 % uptime
Today
Search Operational
90 days ago
100.0 % uptime
Today
Questionnaires Operational
90 days ago
100.0 % uptime
Today
Website Operational
90 days ago
99.94 % uptime
Today
Hosting Operational
90 days ago
99.64 % uptime
Today
Content Delivery Network Operational
90 days ago
100.0 % uptime
Today
Media Storage Services Operational
90 days ago
100.0 % uptime
Today
Global DNS Operational
90 days ago
100.0 % uptime
Today
DNS resolver Operational
90 days ago
100.0 % uptime
Today
Security Certificate Authority Operational
90 days ago
100.0 % uptime
Today
Support Operational
90 days ago
100.0 % uptime
Today
Live Web Chat Operational
90 days ago
100.0 % uptime
Today
Customer Service Telephone Calls Operational
90 days ago
100.0 % uptime
Today
Incoming Customer Service Emails Operational
90 days ago
100.0 % uptime
Today
Outgoing Customer Service Emails Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
100.0 % uptime
Today
Payment Integration Operational
90 days ago
100.0 % uptime
Today
Checkout Operational
90 days ago
100.0 % uptime
Today
Emails and Forms Operational
90 days ago
99.98 % uptime
Today
Customer Relationship Management Operational
90 days ago
99.98 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Dec 9, 2025

No incidents reported today.

Dec 8, 2025

No incidents reported.

Dec 7, 2025
Planned maintenance on our email services
Completed - The scheduled maintenance has been completed.
Dec 7, 13:06 GMT
Verifying - Verification is currently underway for the maintenance items.
Dec 7, 12:53 GMT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Dec 6, 12:31 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 17:00 GMT
Scheduled - We will be undergoing a planned upgrade of our emails systems over this weekend. During this time, the following functionality will be affected:
- Creating a new account will be unavailable
- Password resets and email verification (including secondary emails) will be unavailable
- Order confirmation emails will be delayed, but courses will remain available
Dec 5, 16:26 GMT
Dec 6, 2025
Dec 5, 2025
Delays in receiving customer service emails and errors with live chat and customer service phone calls
Postmortem - Read details
Dec 5, 12:31 GMT
Resolved - Third party platforms Red Whale uses to communicate with customers experienced a short outage.
Dec 5, 09:00 GMT
Dec 4, 2025

No incidents reported.

Dec 3, 2025

No incidents reported.

Dec 2, 2025

No incidents reported.

Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025
Intermittent buffering issues with live streaming of Red Whale online courses
Postmortem - Read details
Dec 5, 12:24 GMT
Resolved - Some customers unable to access Red Whale online courses, others experiencing intermittent outages while watching online courses. Incident identified at 09.30 and resolved by 14.00.
Nov 28, 09:30 GMT
Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

Nov 25, 2025

No incidents reported.

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